Released on: November 12, 2007, 7:44 am

Press Release Author: BeyondPR

Industry: Financial

Press Release Summary: The consumer champion BrunelFranklin.com has written to the
regulator, the FSA, highlighting a number of serious problems in the PPI mis-selling
sector

Press Release Body: The consumer champion BrunelFranklin.com has written to the
regulator, the FSA, highlighting a number of serious problems in the PPI mis-selling
sector, including what it believes is a deliberate statistical manipulation of the
mis-selling figures by the PPI vendors.

Lloyds TSB and Welcome in particular are some of the worst offenders and are
offering gestures of goodwill across the board. Brunel Franklin's specialist PPI
compensation service, Conkers.co.uk
wrote to the FSA on 19 September but as yet has not had a response. Lloyds TSB and
Welcome account for a significant slice of the PPI market between them.

Anthony M. Sultan, managing director of BrunelFranklin.com and Conkers.co.uk,
said:"We believe that vendors are using gestures of goodwill to mask the true scale
of PPI mis-selling from the regulator. If the significant percentage of complaints
are being dealt with as gestures of goodwill, how do we know that these are being
declared to the FSA as complaints and showing up as incidences of mis-selling?
Lloyds TSB are pretending that there has been no mis-sale and no formal complaint,
and are hoping to sweep thousands of complaints under the carpet under the guise of
gestures of goodwill.

"Our suspicion is that they are not being declared to the regulator and never appear
in any FSA statistics on PPI mis-selling. This mis-selling crisis may be bigger than
endowment mis-selling in terms of the numbers of people affected and the total
amount of compensation due, so it is perhaps not surprising that the vendors want to
play it down in the hope that it will go away.

"It will not go away and we are determined to get people the compensation they are
entitled to."

To see if you might be eligible for a refund of excessive credit card charges, visit


Web Site: http://www.beyondpr.co.uk

Contact Details:
Media Contact: BeyondPR. Tel.: 0114 275 6996. Mob: 07930 697773. www.beyondpr.co.uk
Ref: BFL279 - Gestures of goodwill